Bartender

Founded in 1912, The Cleveland Music School Settlement (dba The Music Settlement) provides music and arts programming to students of all ages and backgrounds in a way that promotes creativity, self-confidence and artistic expression. Our Mission: To welcome all to our music and arts community to learn, create, inspire and heal. Our Vision: To unlock the potential in everyone. 

Title: Bartender, BOP STOP

Classification: Part-time, as needed. Shifts vary depending on needs, typically starting at about 5:30-6:30 pm on nights of shows. Employees may work 2-4 shifts per month, for approximately 8-20 hours per month. The employee must have a flexible schedule and be able to work nights and weekends. Working during shows is a priority, and an individual shift for a show lasts five hours on average.

Primary Purpose:

The Bartender supports the operations at Bop Stop- the live music venue of The Music Settlement by assisting customers, as well as the Director and Assistant Director and coworkers at Bop Stop during regular operations and special events.

Reports to: Director, BOP STOP

Essential duties and responsibilities:

• Welcome customers at the bar area and take orders

• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Provide knowledgeable and creative drink recommendations

• Fulfill customer drink orders accurately and promptly

• Keep the bar stocked by replacing empty bottles and kegs of beer

• Assist with maintaining liquor, wine, beer, and general bar inventory. Assist with ordering when necessary.

• Clean the bar, wash glasses and wipe down surfaces

• Take cash or card payments from customers, properly utilizing the POS system, and recording orders accurately in the system.

• Keep up to date with the latest drink trends, to assist customers with requests.

• Verify the age and check the identification of potential customers and following laws and regulations regarding serving alcohol.

• Able to work in a fast-paced environment, managing and prioritizing to manage multiple requests/orders.

• Able to fulfil bartender duties in a loud, live music setting, managing the pace of customers' needs. Able to calmly and efficiently address customer service/job duties in a time pressure setting

• Practical bartending skills, such as using cocktail shakers or beer taps

• Creative skills to mix new drinks or suggest new pairings

• Confidence and knowledge to apply laws and in-house rules even when under pressure from customers.

• Familiarity and proficiency in creating standard mixed drink orders contained on the menu and typically ordered.

• Customer service focused, including maintaining polite, service-focused demeanor when working with all customers and guests.

• Assist in the cleaning of BOP STOP following performances.

• Assist in loading/unloading artists’ equipment as needed.

• Assist with creating menus and keeping them current.

• The Bartender must personally adhere to all established personnel policies and practices of The Music Settlement, as well as applicable laws.

• As a member of the TMS staff, the individual must encourage a respectful, healthy, and productive work environment for all employees, volunteers, and customers.

• Other duties as assigned.

Educational Requirements:

High School diploma or GED. Familiarity with bartending profession and competencies described herein. Preferred: Interest in music, familiarity with Jazz

Qualifications:

Must be at least 21 years old to be legal to serve alcohol in Ohio.

Essential Functions – Physical Requirements:

Stamina: ability to stand and walk on hard surfaces for length of shift.

Ability to lift, carry, and maneuver items up to 30-50 pounds, including cases of beer, bottles, ice buckets, etc.

Ability to bend, stoop, kneel, and work in confined/crowded space behind the bar.

Ability to use both hands to do constant, repetitive movements such as gripping bottles, drinks, tools, cocktails, etc.

Ability to hear and see, to meet requirements such as reading tickets, devices such as phones, iPad, ordering /POS system, hearing customers to take orders in loud bar/music venue, to take orders and communicate with customers and others.

Additional Competencies:

To perform the job successfully, the individual must demonstrate the following competencies:

Judgment – Displays willingness to make decisions in a timely manner; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Attendance/Punctuality – Consistently arrives to work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

The Music Settlement is an equal opportunity employer and shall not discriminate on the basis of race, color, religion, national origin, gender, age, sex, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information or any other basis protected by applicable law

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